Returns   Policy

From we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

We gladly accept returns within 30 natural days of receipt for most items in new condition . This term will expire on the 30 natural days of the day the product has been received by the customer.

1. Please send a request to [email protected], indicating the item(s) you would like to return and the reason. We will get back to you within 2 business days. Your patience will be highly appreciated. 

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. 

3. Drop off your package at the local post office. 

4. Most returns are processed within 5 business days after we received your package. We'll refund only to the same payment method from where customer originally pay.Once your refund has been issued, you will receive a confirmation email. 


Return Conditions 

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery. 

2. The following items cannot be returned or exchanged: bodysuit, lingerie & sleepwear, underwear, swimwear,custom made orders,flash sale products or purchased by a special promotion coupon code.

3.All of our Wedding&Event Collections,Bridesmaid Dress Collections are not "on the shelf".Our tailors will craft each dress to order even for a standard size .We refuse return the items without any quality problem.Only quality problem or mistake at our responsibility,we accept returning.Please contact us within three days of receiving your item.

4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. 

5. Items with non-returnable marks and free gifts cannot be returned. 

6. We do not accept returned items that have been sent back without proper returns requests. 

7. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. 

8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of Non-buyfordate products . 

Note: The original shipping fee and Shipping Guarantee are non-refundable.


Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.